Refund and Returns Policy

At Cartridge City, we stand behind the quality of our products and are committed to ensuring that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, please contact us within 14 days of receipt of your order to discuss your options.

All returns are subject to review by our Returns Officer, and we do not guarantee that a return will be credited. Before returning any item, please refer to the vendor information pages on our website for further guidance.

Freight on return goods will not be paid for by Cartridge City Pty Ltd, and items must be sent to our Brisbane, Melbourne, Perth, Adelaide Office or Sydney Warehouse. A copy of the Return Authorization (RA) Form with Cartridge City's official RA number must accompany all returns, or credit will be denied. DO NOT RETURN GOODS WITHOUT AN RA NUMBER.

Defective products must be returned in their original packaging, including all original pieces, packing materials, and relevant manuals and cables (if required), along with a copy of the relevant invoice and RA form and number. Toner and laser cartridges MUST have a sample of the print (NO EXCEPTIONS), or credit will be denied.

Once returned, defective items will be inspected and assessed for credit. Some items may need to be sent away to various vendors for assessment and will only be credited upon approval from the vendor. Note that you will need to re-order for a replacement.

All unwanted or incorrectly invoiced stock items must be returned unopened and in as-new condition with no writing, sticky tape, or any other form of labels or markings on them, or credit will be denied, and stock will be returned at the customer's expense. (NO EXCEPTIONS) Please note that goods that have been opened but not used/installed and/or goods that were invoiced by Cartridge City greater than 60 days prior will not be accepted, and the RA will be denied, and where applicable, stock returned at the customer's expense.

A minimum 10% restocking fee will apply to goods being returned where the original fault of supply did not lie with Cartridge City.

All claims for shortages or claims of damaged goods can only be accepted if made within two working days from the date of delivery to you. If the product has been refilled, remanufactured, or tampered with in any way, the claim will be rejected and sent back at the customer's expense. (NO EXCEPTIONS)

Please seal and secure all goods to ensure unbroken arrival without leakage or loss in transit.

These terms and conditions are subject to change without notice. If you have any questions about our warranty and returns policy, please contact us, and our friendly customer service team will be happy to assist you.